Working Paper Series, Department of informatics, Copenhagen Business School
Janni Nielsen and Carsten Yssing
The disruptive effect of Think Aloud
Abstract: Thinking Aloud Thinking Aloud is the most commonly used
technique used to test usersī interaction with computers. The assumption is
that Think Aloud gives access to what goes on in the usersī minds. However,
interfaces are multi modal and play heavily on userīs visual perception.
Reflecting upon Think Aloud (TA), we ask the question: what happens when
users are required to verbalise their visual perceptions and interactions?
We argue that TA may have a disruptive effect, suggesting that other
techniques be considered. With a theoretical distinction between focal and
subsidiary awareness and a focus on the sense making process, we develop a
frame for test of userīs visual interaction which rely on the coordination
between hand/mouse and eye/cursor.
Keywords: Think Aloud; visual perception; interaction; test; (follow links to similar papers)
JEL-Codes: O30; (follow links to similar papers)
5 pages, September 19, 2004
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