Papers in Innovation Studies, CIRCLE, Center for Innovation, Research and Competences in the Learning Economy, Lund University
The spatiality of trust – Antecedents of trust and the role of face-to-face contacts
() and Jannika Mattes
Abstract: In this paper we analyze how the spatiality of
interactions influences trust creation in multi-site corporate innovation
projects. By drawing on insights from the discussion on initial and gradual
trust and connecting them to contributions from the field of economic
geography, we examine different antecedents of trust and their dependence
on face-to-face interaction. We thereby illustrate the complexity of
initial and gradual trust creation and the interplay between personality
traits, group-based similarities, situational and institutional factors,
reputational inference, and personal interaction as trust antecedents. We
can show that the speed and level of resilient trust creation is decisively
influenced by the frequency and duration of face-to-face exchange between
key project actors. The empirical insights are based on two qualitative
case studies on specific innovation projects in multinational companies.
Our findings stress the need to incorporate space as a facilitating factor
in the analysis of trust development.
Keywords: Trust; spatiality; proximity; face-to-face; project work; (follow links to similar papers)
JEL-Codes: M10; M19; (follow links to similar papers)
32 pages, April 17, 2013
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