Working Paper Series, School of Economics and Business, Norwegian University of Life Sciences
Putting on the velvet glove: The paradox of "soft" core values in "hard" organizations
Abstract: Following New Public Management and Reinventing Government
reforms, public sector organizations are expected to pursue values such as
efficiency, performance, and accountability, reflecting a ‘hard’ identity
as managed organization. By examining the contents of 394 core value
statements retrieved from U.S. federal agencies, this study examines the
importance of these values relative to other values reflecting alternative
identities. It finds that the agencies prefer to rely on ‘soft’ values such
as integrity, respect, openness, and customer orientation to express their
identities. The paper discusses the implications of these findings for our
understanding of organizational actorhood in a public sector context.
Keywords: Actorhood theory; organizational identity; public sector values; construction of organization; (follow links to similar papers)
JEL-Codes: L22; M10; M14; (follow links to similar papers)
34 pages, April 15, 2015
Before downloading any of the electronic versions below
you should read our statement on
for viewing Postscript files and the
Acrobat Reader for viewing and printing pdf files.
Full text versions of the paper:
Questions (including download problems) about the papers in this series should be directed to Frode Alfnes ()
Report other problems with accessing this service to Sune Karlsson ()
or Helena Lundin ().
Design by Joachim Ekebom