Working Paper Series, Swedish Institute for Social Research, Stockholm University
Marion Collewet and Jan Sauermann
Working Hours and Productivity
Abstract: This paper studies the link between working hours and
productivity using daily information on working hours and performance of a
sample of call centre agents. We exploit variation in the number of hours
worked by the same employee across days and weeks due to central
scheduling, enabling us to estimate the effect of working hours on
productivity. We find that as the number of hours worked increases, the
average handling time for a call increases, meaning that agents become less
productive. This result suggests that fatigue can play an important role,
even in jobs with mostly part-time workers.
Keywords: working hours; productivity; output; labour demand; (follow links to similar papers)
JEL-Codes: J22; J23; M12; M54; (follow links to similar papers)
37 pages, April 7, 2017
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