Scandinavian Working Papers in Economics

Working Paper Series,
Stockholm University, Swedish Institute for Social Research

No 3/2017: Working Hours and Productivity

Marion Collewet and Jan Sauermann
Additional contact information
Marion Collewet: -, Postal: -
Jan Sauermann: Swedish Institute for Social Research, Stockholm University, Postal: SOFI, Stockholm University, SE-106 91 Stockholm, Sweden

Abstract: This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Keywords: working hours; productivity; output; labour demand

JEL-codes: J22; J23; M12; M54

37 pages, April 7, 2017

Full text files

FULLTEXT01.pdf PDF-file 

Download statistics

Questions (including download problems) about the papers in this series should be directed to Stefan Englund ()
Report other problems with accessing this service to Sune Karlsson ().

This page generated on 2018-02-07 22:43:16.